Terms & Conditions

The Agreement

The short-term holiday rental agreement is between the Guest and the Owner, Mr N Cameron. The contract is deemed to have been made once the Guest has paid a deposit and the Owner has issued confirmation of the booking.

Please review these Terms & Conditions before booking and before arriving at the property.

The person making the booking must be over 25 years of age at the time of booking. The Owner reserves the right to amend these Terms & Conditions.

Booking

The Guest making the booking is deemed to have agreed to these Terms & Conditions and is responsible for all persons included in the booking.

The Owner reserves the right to decline a booking or refuse to provide access to any person who has not complied with these Terms & Conditions.

Guests & Occupancy

Only the Guest and members of the Guest’s party named in the booking may occupy Westhaven. The property is for holiday use only.

Bookings are non-transferable and the property must not be sub-let.

The correct number of guests must be declared when booking. If this changes, the Owner must be informed at least seven days before the rental begins.

No more than six people, including children, may occupy the property.

Additional overnight visitors or the rotation of guests is not permitted unless they have been listed and paid for as part of the booking.

Children staying at Westhaven must be aged 8 years or over.

Access

The Owner reserves the right to park vehicles or trailers and to access the container or sheds within the grounds of Westhaven when necessary.

Guests must allow the Owner or their representative reasonable access to Westhaven and its grounds for inspection, maintenance or necessary repairs.

Dog Policy

Dogs are very welcome at Westhaven and we want both you and your dogs to enjoy your holiday.

To ensure that all guests and neighbours have an enjoyable stay, we ask dog owners to follow the policy below.

Only dogs included in the booking may be brought to Westhaven.

• A maximum of two well-behaved dogs are permitted by prior arrangement.
• Dogs are not allowed in the bedrooms, hall or on any furniture, including beds.
• Please do not use the bath, showers or guest towels to wash or dry your dog.
• If pets cause damage or require extra cleaning, the Guest will be responsible for the cost.
• Dogs must not be left unattended in the house or garden. Although the garden is fenced, it is not guaranteed to be dog-secure.
• Any dog that may bite or behave aggressively must be kept under close control and on a lead where appropriate.
• Persistent barking outside is not acceptable. Please keep dogs under control at all times.
• Guests are responsible for clearing up all dog waste during and at the end of their stay. Bagged waste should be placed in the grey wheelie bin.
• Dogs remain the responsibility of their owners. The Owner accepts no liability for injury or incidents involving pets during the stay.

Arrival & Departure

Westhaven is available for occupation from 5:00 pm on the first day of the holiday and must be vacated by 10:00 am on the final day.

These times are not flexible. The Owner or their representatives reserve the right to enter the property from 10:00 am on departure day to begin the changeover.

Payment

For bookings made more than eight weeks before arrival, a deposit of 50% of the total holiday cost is required.

The remaining balance is due eight weeks before the holiday begins.

For bookings made less than six weeks before arrival, the total amount is payable in full at the time of booking.

Email reminders may be sent, but delivery cannot be guaranteed. If the balance is not paid by the due date, the booking may be cancelled and the deposit retained.

Cancellation or Changes by the Guest

Once a holiday has been booked, the Guest has entered into a legally binding contract.

If the Guest cancels for any reason, including medical or weather-related reasons, the deposit is non-refundable. Within eight weeks of the holiday start date, the full balance is also non-refundable.

Cancellations must be notified to the Owner immediately in writing, including by email.

The Owner will endeavour to re-let the property. If successful, the Owner may, at their discretion, allow the Guest to transfer to alternative dates, subject to a £20 administration fee and any expenses incurred in re-letting.

Once a booking has been accepted, holiday dates may be changed if Westhaven is available for the new dates and the Owner agrees to the change. A £20 re-booking fee will apply.

Guests are strongly advised to have suitable travel or holiday insurance that includes cancellation cover for sickness and other unavoidable reasons.

Cancellation by the Owner

The Owner reserves the right to refuse a booking or cancel an existing booking if the property becomes unavailable, for example because of fire, flood or another serious event.

In such circumstances, all money paid for the booking will be refunded in full, but the Owner accepts no further liability.

Where possible, the Owner will make every reasonable effort to help guests find alternative accommodation.

Short-Term Let Licence

Westhaven operates under Short-Term Let Licence HI-00749-F.

Bookings are conditional upon compliance with the applicable licensing scheme.

If the licence application or licence is withdrawn or refused and the matter cannot be resolved, trading may have to cease. Guests with affected bookings will receive a full refund.

Guest Responsibility

The supervision of children, dogs and any adults requiring care remains the responsibility of the Guest.

Furniture and other items should be returned to their original positions before departure.

Guests should not leave belongings at the property. The Owner reserves the right to charge reasonable costs for returning, removing or disposing of items left behind.

Camper Vans, Motorhomes & Tents

Camper vans and motorhomes must not be parked within the grounds of Westhaven without prior written approval from the Owner.

Tents must not be pitched in the garden.

Included in the Rental

Bed sheets, duvet covers, pillowcases, towels, tea towels, hand towels and bathmats are included.

Guests should bring their own beach towels and dog towels.

Cleaning

Guests are expected to treat Westhaven with care and leave the property clean and tidy at the end of their stay.

The Owner reserves the right to make an additional cleaning charge if the property is not left in a condition reasonably similar to that found on arrival.

Breakages, Damage, Loss & Theft

Guests should take reasonable care of the property, its fixtures, fittings and contents.

Accidental damage or breakages should be reported to the Owner before departure.

The Owner reserves the right to charge for damage or breakages. Minor breakages and reasonable wear and tear will normally not be charged when they are reported.

Guests must not remove items from the property. The Owner may charge reasonable replacement costs where necessary.

Please do not replace damaged items yourself.

Smoking & Vaping

Westhaven is strictly non-smoking and non-vaping throughout.

If there is evidence that smoking or vaping has taken place inside the property, the Owner reserves the right to require guests to leave and to make an additional cleaning charge.

Electric Vehicle Charging

Guests are not permitted to charge electric vehicles at Westhaven.

Sleeping Arrangements

Only designated bedrooms may be used as sleeping accommodation.

Behaviour & Nuisance

If, in the Owner’s reasonable opinion, a Guest or member of the party behaves unreasonably, causes damage or creates a nuisance to neighbours or the surrounding area, the Owner may terminate the stay and require the party to leave immediately.

In such circumstances, the Guest remains liable for the full cost of the rental and no refund will be due.

Wildlife

Westhaven is in a rural location, so guests should expect to encounter wildlife from time to time.

This may include spiders, mice, birds, flies, bees, wasps or other creatures that occasionally find their way indoors.

Please contact the Owner if wildlife becomes a serious problem. Otherwise, where practical, open a window or door and allow the creature to leave.

Breakages/Cleaning Deposit

The Owner reserves the right to charge a breakages and/or cleaning deposit.

Liability

The Owner cannot accept responsibility for material loss, damage, additional expense or inconvenience caused directly or indirectly by the property, its plumbing, gas or electrical services, or exceptional weather.

No responsibility is accepted for loss or damage to property, pets, vehicles or vehicle contents belonging to Guests or members of their party during their stay.

The maximum liability accepted by the Owner will be limited to the total cost of the holiday paid by the Guest.

Travelling costs, alternative accommodation costs and other consequential expenses are not accepted.

Force Majeure

The Owner cannot accept responsibility or liability for alteration, delay, cancellation, loss or damage caused by circumstances outside their reasonable control.

This may include war, civil disturbance, terrorist action, industrial disputes, fire, illness, severe weather, epidemics, government action or other events beyond the Owner’s control.

Waiver

A failure by the Owner to enforce any term or exercise any right under this agreement at any particular time does not constitute a waiver of that term or right.

Miscellaneous

The Guest agrees that the contract with the Owner is made at the Owner’s premises.

Any proceedings between the parties shall be conducted in the court with appropriate jurisdiction nearest to the Owner.

Complaints

In the unlikely event that there is a problem or you wish to make a complaint, please inform the Owner immediately during your stay.

This gives the Owner an opportunity to investigate and, where possible, take appropriate action while you are still at Westhaven.

Problems first raised after departure may be difficult or impossible to investigate retrospectively.